Shanen Smith

Resume

The full track record.

One resume covers both my Executive Assistant and Chief of Staff work. Each document opens as a PDF you can save or share.

  • Cover letter

    Cover Letter

    A short introduction · 1 page

    Download PDF
  • One-pager

    Corporate Career Snapshot

    The one-page overview · 1 page

    Download PDF
  • One-pager

    Work Style Snapshot

    How I work and where I fit best · 1 page

    Download PDF

Experience

15+ years beside senior leaders.

  1. 2022 – Present

    Ready to Grow

    Marketing & Operations Consultant · Atlanta Metro

    • Built the operating backbone for a computer-services firm (SOPs, meeting cadences, service standards) and trained its team; customer volume and revenue grew 3X.
    • Set up operations, service offerings, and customer-facing systems for two startups in travel services and behavioral health.
    • Took a consumer skincare brand from concept to market: positioning, pricing, an online store, sales funnels, and paid social on four platforms.
  2. 2025

    Sensience

    Executive Assistant, C-Suite and VP Support

    • Secondary support to the CEO, COO, CFO, and CHRO, in tandem with a fellow Executive Assistant.
    • Primary support to four VPs: calendars, domestic and international travel, expenses, and purchase orders; reconciled spend in Brex.
    • Led logistics and executive prep for the AHR Expo, the industry's major trade show.
    • Ran onboarding for new VP-level hires; operational point person across HR, Engineering, Supply Chain, Marketing, and Sales.
    • Prepared internal communications and leadership presentations; tracked budgets and vendor contracts.
  3. 2021 – 2023

    State of Ohio, Department of Job & Family Services

    Senior Executive Assistant & Program Administrator III, Office of Information Services

    • Supported the CIO and his three-member executive leadership team: calendars, meetings, communications, travel, conference registration, and expenses.
    • Supervised two Senior Administrative Assistants.
    • Coordinated full-lifecycle IT projects; administered the M365 Champions and Apprenticeship programs.
    • Planned the annual division-wide event for 260+ employees, leading its planning committees.
  4. 2016 – 2021

    Virtual Executive Assistant

    Executive Assistant to small-business CEOs · Independent, remote

    • Primary support to the CEO in each engagement: calendars, domestic and international travel, projects, and communications across distributed teams.
    • Created social media, content, and digital marketing campaigns for clients.
  5. 2014 – 2016

    Spelman College

    Administrative Assistant, Controller's Office

    • Supported the Treasurer and the Controller with POs, requisitions, expense reports, and Accounts Payable.
    • Built a tracking system for KPMG audit deliverables; supervised three work-study assistants.
  6. Earlier

    Wich, Wich & Wich PA · Comcast · Home Line Industries · Infinity Staffing Solutions

    Executive Assistant to the CEO and COO at Wich, Wich & Wich PA; VP-level support at Comcast in Philadelphia (temporary assignment); EA roles in manufacturing, logistics, and staffing

Education & certifications

  • Bachelor's, Business Administration – Marketing, Western Governors University (in progress)
  • Web Development Bootcamp, The Ohio State University, 2022
  • Microsoft Office Certified: Word, Excel, PowerPoint, Outlook

Core strengths

  • C-Suite & VP Support
  • Complex Calendar Management
  • Domestic & International Travel
  • Executive Communications
  • Meetings & Follow-Through
  • Expense & Budget Management
  • Project & Program Management
  • SOP & Process Design
  • Event & Trade Show Planning
  • Executive Onboarding
  • Team Leadership
  • Marketing Strategy
  • Confidential Matters

Tools

  • Microsoft 365
  • Outlook
  • Excel
  • PowerPoint
  • SharePoint
  • Teams
  • Visio
  • Google Workspace
  • Asana
  • Monday.com
  • Trello
  • Basecamp
  • Brex
  • Oracle
  • Shopify
  • Canva
  • Zoom